Agreement between “The Client” and “The Company” regarding provision of technical support for DIY/Self Service Photo Booth Equipment.

Checking Equipment on Delivery


Upon receipt of the equipment The Client shall immediately check the delivery received to ensure all components are present and without damage. This should be a visual inspection checking contents versus the checkout guide.

The Client will not activate or use any of the products until the event date, and The Client understands that any early activation of the equipment may mean it is not usable on the event date.

The Client will notify The Company within 1 hour of any issues by email to [email protected]

Setting Up & Use of Instructions

The equipment will be operated using the instructions provided, links to online versions will be available in the package.

Access To Support Service

Should The Client have any issues with the setting-up or operation of the equipment they should immediately contact The Company using the WhatsApp messaging service - this is a written message service and no voice or phone service is available. Details of this service are provided on the equipment and within the kit box.

Through providing support if The Company should need to provide access to system settings or services to The Client, or someone acting on behalf of The Client if any additional settings are changed or amended, The Company shall make a reasonable charge to correct this.

The support team will immediately end any support chat and cease to provide any further technical support where The Client or someone acting on their behalf are in any way rude, aggressive or threatening or information is not supplied when required, or instructions not followed.

The Client may allow others to contact The Company on their behalf, but must ensure the terms set out in this agreement are at all times adhered to, The Client does not need to notify The Company in advance of anyone it wishes to nominate. If The Client is hiring for a wedding, and The Client is a key member of the wedding party, it is recommended they appoint someone to act on their behalf in accessing the support service if required.

Printer Settings

The printer, if supplied, will be sent configured to work with the booth equipment. The printer settings can be changed from the control panel on the front of the printer, if any settings are changed this will break the connection and print services will not be available. The Company accepts no responsibility or liability for this and will not provide any support in this regard, compensate or otherwise.

Equipment Failure

The Client will report all and any issues arising during the hire to the technical support service, details of which are provided to the Client within the delivery. The hirer should appoint a responsible person to manage/oversee the equipment if they are unable to. No refund in full or part will be provided where equipment breakdown, failure or otherwise is not reported; or where the Client or anyone acting on their behalf fails to follow the instructions provided by our technical support advisors; or where the fault is caused by misuse including not following instructions, activating equipment earlier than the planned event date, or any other factor which is due to a failure on behalf of the Client or anyone acting on their behalf.

Where the equipment failure is due to a fault with instant printing service, if the technical support advise the issue cannot be resolved by the Client the Company will provide a full reprint upon the equipment being returned. The Client should use the rest of the equipment and the Company will provide the photo prints within 28 working days of receiving the equipment back, there will be no cash alternative, compensation or refund offered.

Return of Equipment

The Client will prepare the equipment for return using the Company return instructions which will be provided with the equipment on delivery.

The equipment must be returned in the same state and condition as it was received.

The equipment must have the correct return labels attached and all return instructions must be correctly followed.

The Client will be responsible for a late return fee in the event all or any of the hired equipment cannot be collected by our courier, team or delivery partner on the specified date (unless otherwise specified, the next working day following your hire end date) – this will be charged at a cost of £150 per day.

Content

Where the Company equipment is correctly used in the capture of photos, and the equipment is returned on time, the Company will endeavour to provide a digital online gallery within 7 days via e-mail.

It is the responsibility of the Client to ensure all those featured in any captured content have given permission to feature in the content; and that any images captured do not breach any copyright or other legal protections.

Any digital galleries will be available for download and sharing for a period of up to 90 days, after this time all content will be deleted.

In the event there is a loss of any content captured by equipment on hire from the Company and there has been no failure of the Client to follow the instructions to ensure proper usage and care, the Company will be liable for a refund of £50.

Whilst the Company will provide the equipment for a hire duration, the Client understands the equipment may have a maximum capacity which will exceed the fair use the Company would expect for that hire period, however, the Company will not be responsible for any failure of the equipment in the event that the maximum storage is reached before the end of the hire period.

All and any equipment captured via the Company equipment will be copyright protected by the Company, and provided to the Client on a free personal license (which permits usage for personal use – but prohibits any commercial usage). If any images from the Client event are used in a commercial manner, the Company reserve the right to charge the Client a fee of £500+VAT for each image used.